At Velox24, we are committed to protecting your privacy and gaining your trust. This commitment is very important to us.
• We gather information from you, your transactions with us, and outside sources
• We strictly protect information about ALL our policyholders
• We use your information only to conduct our business and provide you with insurance
• We will not share your information with others
• We limit access to your information and use safeguards to help protect it
The Information We Collect
Non-public, personally identifiable information ("Information") is information that individually identifies you and is not available to the general public. We collect this information in order to be able to quote and service your auto insurance policy. The following sections tell you more about how and when we collect your information.
Information We Obtain From You
During the quoting, application, or claims handling processes you may give us Information such as your:
• phone number
• email address
• Social Security number
• driver's license number
• date of birth
Information About Your Transactions
We may collect information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.
Information from Third Parties
We may receive information about you from consumer reporting agencies, which provide us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you ask for a rate quotation, we may obtain credit information.
Our sales and service representatives do not have access to the details of your credit information. If you commit to purchase a policy, we may also confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record, claims history, and/or credit information in connection with any renewal.
Location Services for Mobile Apps
Your current location may only be determined if you choose to use the function on our apps to determine your current location. If you allow your location to be obtained using a Velox24 application, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. We do not save this data nor disclose it to any third parties. Velox24 does not automatically track your location when you use our application.
Access and Correction of Personal Information
You have the right to access and correct the personal information that we have collected about you at any time. Upon your request, we will provide you with a notice of our insurance information practices that describes how these rights may be exercised. We make sure we take the reasonable and necessary steps to verify the accuracy of the personal information in provided in our records.
The Information We Disclose
Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and/or claims records. We use this information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current policyholders.
Following are some examples of how we may disclose Information:
We may exchange information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make. When you are involved in a claim, policy information is also provided to adjusters and the businesses that will repair your vehicle.
We may share information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided.
Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to redisclose the information and the information will be returned to us or destroyed when it is no longer needed.
We may also share your Information for other permitted purposes, including:
• with another insurance company if you are involved in an accident with their insured
• with reinsurers
• with insurance-support organizations that detect and prevent fraud
• with professionals or institutions in order to verify coverage or conduct operations or services audits
• with the state insurance department or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
• if ordered by a subpoena, search warrant or other court order
Confidentiality and Security
We restrict access to your information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your information from unauthorized access by third parties.
Additional Information for Our Internet Users
We constantly strive to improve customer experience at Velox24.com. It is of great interest to us to find out information on what our visitors like and do not like about our site, how visitors navigate the page, and what issues could be improved. We may gather data on how users navigate our site so we can make Velox24.com a simpler place to buy your insurance. Our tools may gather data such as what browser is being used or even what pages are most popular.
Velox24.com may place small pieces of computer code (embedded objects) on our pages to help our advertising partners count how many customers they referred to our site. We may use these objects to track how many referred customers actually get a rate quotation. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects don't collect any personally identifiable information about you.
What to Do if You Have Privacy or Security Concerns
If you have any concerns about privacy or security at Velox24.com, please do not hesitate to contact us:
Phone: (787) 919-7811